1. Was my phone repaired before?

We receive all of our devices from major carriers, and other certified vendors. We repair less than 1% of all of the phones we retest.

All our devices are 100% tested to be functionally good-as-new.

2. Does my device come with a sim card?

With every device, you receive a sim popper (not a sim card), your cable and adapter. All of our devices are delivered without a sim card. We do not provide a service for these devices, you must contact your carrier (AT&T, T-Mobile, Verizon, etc) and have them give you a sim card. If you already had one in your old phone, you can transfer it to this one. Our listings show if a device is locked to a certain carrier if it is unlocked for all carriers. If you have any questions about your devices compatibilty, please contact us directly.

3. Battery Health

One of the first things we test for in each device is battery life. We guarantee each device has at least 80% battery health, regardless of the condition.

It is important to note that the new OS takes up more memory on devices and requires more battery power to run. Because of this, the battery life on older devices will drain faster throughout the day. So if you're running multiple apps at once like IG, YouTube, Netflix, etc. the battery will drain quicker than you're expecting.

4. What battery health will my device have?

All phones sold on Refurbished Phone are diagnosed and each battery is tested to be at least 80%. If a device's battery does not meet the minimum of 80% battery health, it will be replaced with a new battery.

5. Are our refurbished products legal?

We are a legitimate and trusted source for Certified Pre-Owned technology, renowned for offering high-quality devices at significantly reduced prices. With our commitment to customer satisfaction, backed by a robust 12-month warranty and a 30-day money-back guarantee, rensures a reliable and risk-free shopping experience for all.

6. Whats the difference between Refurbished and Certified Pre-Owned?

"Refurbished tech" typically refers to devices that have been returned due to defects and restored to full functionality, whereas Certified Pre-Owned describes devices that are thoroughly inspected and guaranteed to meet strict quality standards without necessarily having been defective. Certified Pre-Owned also comes with a warranty, providing additional assurance of the device's reliability and quality.

7. Which products are eligible for the "Try Now, Pay Later" program?

All products support "Try Now, Pay Later."

8. Are there any fees to enroll in the Try Now, Pay Later program?

The "Try Now, Pay Later" plan only costs 3.99€ for shipping and insurance. Returns are free.

9. How to use Try Now Pay Later:

Simply add your items to your cart and select "Try Now, Pay Later" as your payment method at checkout. Easily try your items, return any you don't want, and pay only for the ones you love. No interest, no fees.

To learn more about Try Now Pay Later", please click here.